FAQ

Are insulated drinkware bottles and tumblers dishwasher safe?

Most insulated stainless steel bottles are designed with hand washing in mind to preserve the vacuum seal and exterior finish. Some lids and straws can be placed on the top rack of a dishwasher, but the bottle body itself should be washed by hand with warm soapy water. Always check the care instructions that come with your specific bottle.

What should I do if my insulated bottle starts leaking?

Leaking is usually caused by a worn or improperly seated gasket in the lid. First, remove the gasket ring and check for debris, wear, or misalignment, then rinse and reseat it fully. If the leak persists after cleaning, the gasket or lid assembly may need replacement.

How much does shipping cost and how long will delivery take?

We offer free standard shipping on all orders. After your order is placed, handling takes 1-3 business days before dispatch, and transit typically takes 3-6 business days depending on your location. Orders placed before 1:00 PM Eastern Time begin processing the same business day.

What is your return policy?

You may return items within a 30-day return window from the delivery date if you are not completely satisfied. Once we receive your return, we will acknowledge it within 1 business day and issue a refund within 5-7 days to your original payment method.

How can I contact customer support?

Our customer support team can be reached by email at support@tresscloudspirellc.com. Questions about your order and our insulated drinkware products are both handled through that address.